FAQ

1. ABOUT

What is ChainCreator Exchange?

ChainCreator Exchange (CC Exchange) is a token-friendly platform where professional brokers and token buyers can easily trade their digital assets. Tokens created within the ChainCreator ecosystem will be tradeable on CC Exchange along with other global cryptocurrencies. CC Exchange is a secure, protected, and insured crypto exchange, using state-of-the-art vault technology.

What is the CC Exchange Referral Program?

Our referral program rewards traders who engage other people to join our trading platform.
You can invite friends to trade on CC Exchange via your own custom links and get up to 50% reward from their trading fees.
The referral system will be available starting with Q4, October 2018.

What is the mission of ChainCreator Exchange?

The mission of CC Exchange is:
- make crypto trading available for more and more people
- facilitate the growth of the crypto market by offering Zero trading to every crypto enthusiast
- facilitate the tokenization, by being focused on listing/integrating the best ICO tokens on the platform

2. ACCOUNTS

How do I create a trading account?

To create an account on CC Exchange, click here. You can register your account via several social media platforms or with your email address and password.
Note: if you choose to register via email, you must enable two-factor authentication.

What is Two-factor authentication?

Two-factor authentication, or 2FA, adds an extra layer of security to your account. At ChainCreator, we take your account security very seriously, which is why we encourage you to enable 2FA when you register.
We chose not to make this step optional, because we want to make sure that you will have a safe trading experience.

3. TRADING AND DEPOSITS

What is the trading fee?

We don’t charge trading fees in the first 3 months after CC Exchange has been launched. After that, starting from October 1st 2018, the fee will be 0,25% per trade.

What coins and tokens can I trade on CC Exchange?

At the moment, the following coins and tokens are available for trading: Bitcoin, Bitcoin Cash, Bitcoin Gold, Dash, Dogecoin, Ethereum, Ethereum Classic, Litecoin, Monero, NEO, Ripple, Stellar, and Zcash.

How can I start trading coins and tokens?

Before you can start trading, you must deposit your cryptocurrency to the ChainCreator wallet. You can do so by accessing an existing cryptocurrency wallet that you own and transfer the desired cryptocurrency to the corresponding cryptocurrency address found in your ChainCreator wallet.
After you’ve logged in to your ChainCreator account, simply navigate to your user menu in the top right corner of the trading dashboard, then select “Deposit” from the menu on the left. This is where you’ll find all your cryptocurrency wallet addresses.
Please keep in mind that transactions require several confirmations and your total balance might not update immediately after you’ve made the deposit.

What is a cryptocurrency wallet?

A cryptocurrency wallet is a secure digital wallet used to store, send, and receive digital currency like Bitcoin. Cryptocurrency wallets can be compared to traditional physical wallets that we all keep in our pockets, in that they allow you to store and keep track of your money. However, crypto wallets have some distinctive features that you should know about.
One important distinction is that cryptocurrency itself is not actually “stored” in the wallet, but decentrally stored and maintained in a publicly available ledger. So instead of storing money, your cryptocurrency wallet stores a pair of private and public keys. Your private key is used to sign your outgoing transactions (i.e. when you send cryptocurrencies to someone), which confirms that the transaction has been made by you, and prevents others from altering the transaction once it has been issued. The public key represents the “to address” of a transaction.
Simply put, private keys can be compared to your PIN number that you use to access your bank account, while public keys are similar to your bank account number.

How do I get a wallet address?

Your ChainCreator wallet addresses are automatically generated. You can access them under Deposit in your account dashboard.

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What is a market order?

An investor makes a market order through a broker or brokerage service to buy or sell an investment immediately at the best available current price. A market order is the default option and is likely to be executed because it does not contain restrictions on the price or the time frame in which the order can be executed. A market order is also sometimes referred to as an unrestricted order.

What is a limit order?

Placing a limit order lets you decide what price you wish to buy or sell at. Your order will be added to the order book and will execute when someone submits a matching order.

What is the order book?

The order book is a list of all open (unfilled) buy and sell orders. You can buy or sell digital currency at any price listed.

Why is my order stuck as an open order?

Newly placed orders first enter the order book as an "open order". When some of your "open order" matches with another order, it becomes a "partially matched order". When all of your order matches with another user's order, it becomes a "fully matched order" or "completed order". Completed orders are removed from the order book.

How do I cancel a transaction?

Deposits and withdrawals can be cancelled before their confirmation. To do this, simply navigate to your deposit or withdrawal history from the user menu, find the pending order you wish to cancel and click on the “Cancel” button. No fees will be applied to cancelled orders.

4. WITHDRAWAL

How can I withdraw my funds?

Cryptocurrency withdrawals can be done from your account dashboard. Select the currency, then enter the wallet address you wish to withdraw to. Your total balance will be shown to help you decide on the withdrawal amount.

How long do withdrawals take to process?

Instantly.

5. OTHER QUESTIONS

For any other questions and future support

Please send us a message at [email protected] or get in touch with us.